Our team usually takes 4-7 days to prepare your order. Once shipped, orders usually take no more than 5 business days to arrive. And don't worry - you'll get a shipping notification email with tracking when it's on the way!. Please note: After holida
Our team stays on top of the weather for each region and will include heat packs when necessary at no extra cost as part of our Plant People Promise. No need to worry about extra charges or requesting one!. Just a friendly heads-up: We recommend wait
Our Plant People Promise has you covered!. Please email our support team at [email protected] with as many details as possible, including clear photos showing the entire plant(s) and any close-ups. Please don't make any changes or alterations, s
We only ship within the USA's lower 48 states & Hawaii. At this time, we aren't able to ship to Alaska. We do not ship internationally – including US territories – or provide phytosanitary certifications.
All plants will ship via UPS except Alaska and Hawaii, which could ship via USPS. Orders not containing plants are sometimes sent via USPS.
We’re not currently offering free shipping on orders as we’ve had to adjust due to rising shipping rates and resource allocation for our small business. But don’t forget, you can redeem your rewards points for free shipping! Here’s a quick how-to on
Orders cannot be changed once they have been placed. This includes removing or adding items, or combining multiple orders. Please review your order carefully before checking out!If an order has an incorrect shipping address, please let us know ASAP a
If your order has not yet been shipped:. Please reach out ASAP with your order number and the correct address so we can change it before the package is sent out. If your order has already been shipped:. Try updating it through your UPS My Choice acco
Absolutely! We're happy to keep an order from entering the fulfillment process for up to 2 weeks from the order date. Please reach out within 12 hours of placing the order with the specific dates you'll be unavailable. Friendly reminder: fulfillment
How can I include a gift note with my order?. The option to add a gift note is available exclusively on the web version of our website, not the app. Simply navigate to the "add a gift note" section in the slide-out cart or on the cart page during the
Can I pick up my order from your retail shop in Orlando?. Absolutely! Come pick up your online order from Jungle Room in the College Park neighborhood and skip the shipping. Is the inventory at Jungle Room the same as what's online?. While there migh
If you need to cancel your order, please let us know within 12 hours of placing it. We'll do our best to accommodate requests made after this, but depending on where it is in the fulfillment process, we can't guarantee cancellation. We can also hold