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BWH Plant Co

We don&#x2019;t include cold packs with orders.Live plants are sensitive to extreme heat, and cold packs just don&#x2019;t hold up well during transit. If your local forecast (or any part of your order&#x2019;s route) shows daytime temps in the high 90s or above, we recommend holding off on placing your order until conditions cool down a bit.We want your plants to arrive happy and healthy&#x2014;and hot weather can make that tough!

We don’t include cold packs with orders. Live plants are sensitive to extreme heat, and cold packs just don’t hold up well during transit. If your local forecast (or any part of your order’s route) shows daytime temps in the high 90s or above, we rec

Do you offer cold packs for summer shipping?

Orders & Shipping

Is there a guarantee on plants?

What can I expect when receiving a BWH package?

How do I leave a product review?

How do I change the email address or password for my account?

Can you give me plant care advice?

How do I contact you?

General

Is it possible to return merchandise or apparel?

When will the plant I want be restocked?

When does the website restock?

What is a Plant Surprise? How does that work?

Do you have gift cards?

What happens if the price drops after I purchase?

Can you give me care tips?

Product Questions

How long will it take to get my order?

Do you use heat packs in the winter?

What should I do if my order arrived damaged?

Where do you ship?

What shipping carriers do you use?

Do you offer free shipping?

Can I make changes to my order?

Help, I've shipped my order to the wrong address!

Can you hold onto my order and ship it later?

How do I include a gift note, gift wrap, etc?

How does local pickup work?

How do I cancel an order?

What is Green Thumb Club?

Green Thumb Club (Rewards Program)

Can I combine my plant perk rewards or other coupons?

Do you have any coupons available?

Do you have a referral program?

Discounts

Do you offer cold packs for summer shipping?Updated 13 hours ago