Order Help & Policies
I haven’t gotten a tracking email — where’s my order?
If you haven’t received tracking yet, your order is still in fulfillment. Fulfillment usually takes up to 10 days (and can be longer after sales or holidays). You’ll get a shipping confirmation email with your tracking link when your order leaves our
Is there a guarantee on plants?
We stand behind every plant we ship and have your back with our Plant People Promise. If your plant arrives damaged, doesn’t bounce back after travel, or you’re simply not happy, email us photos and details within 14 days of delivery. Keep in mind—pl
Something arrived damaged, what do I do?
We’re so sorry to hear that! Please email us clear photos of the entire plant (and any packaging damage) within 14 days of delivery. Don’t repot, trim, or alter the plant before contacting us—just remove the sphagnum moss. Our team will help troubles
I'm missing or received the wrong item.
Oh no! Please email us with your order number, the item that was missing, or a photo of the item you received by mistake. We’ll send the correct item out as long as it’s still available — we make every effort to do this. If it isn’t available, we’ll
Can I return or exchange a plant?
Because live plants are perishable, we don’t accept returns or exchanges — it’s already been through one journey in a box. If something seems off, email us clear photos of the entire plant (and any packaging damage) within 14 days of delivery. Our te
Is it possible to return merchandise or apparel?
All items are final sale and can’t be returned or exchanged. If an item arrived damaged, please contact us within 14 days so we can make it right under our Plant People Promise.
My plant looks different than the photo or lost leaves after shipping.
Each plant is unique and will vary in size, shape, color, or variegation.Some stress and/or leaf drop of the oldest leaves after shipping is normal—your plant might just needs time to acclimate. Give it bright, indirect light and a few days to recove
My tracking isn’t updating — is my order still on the way?
If you’ve already received your tracking link, it’s normal for UPS updates to lag a bit as your package moves. If your tracking hasn’t updated in 3 business days, feel free to email us with your order number and we’ll take a look or open a trace with
Tracking says delivered, but my order isn’t here.
If your tracking shows delivered but the package isn’t there yet, don’t worry just yet. Here’s what to do:. If it’s still missing after 24 hours, please let us know. We’ll send a replacement, or store credit if the item is out of stock.
What happens if the price drops after I purchase?
If the price of an individual item on our website drops within 7 days of your purchase, we’ll issue store credit for the difference. Price matching applies to single-item price changes only — not sitewide sales or promotions. To get a price match, ju