Is there a guarantee on plants?Updated 3 months ago

We're committed to providing the best quality houseplants and online shopping experience in the industry. 

We understand that live plants can be delicate, and while we go the extra mile to protect them during transit, there are factors beyond our control (like shipping, handling, or unpredictable weather). But fret not, because we've got you covered with our Plant People Promise.

If your plant arrives damaged and doesn't bounce back after travel, struggles to settle into its new home, or if you're simply not satisfied with your order, let us know within 14 days of delivery with photos of the issue. Depending on the plant's condition, availability, and weather, we'll offer store credit or a replacement.

Keep in mind, plants are ever-changing and may have minor blemishes or imperfections - that's what makes them uniquely beautiful! It's normal for plants to experience some stress or shed leaves after shipping. They may need time to adjust. Issues like these are easily remedied and might not fall under our Plant People Promise. Our team will help decipher the root cause of any issues and find a way forward.

It's not advisable to order live plants if your daytime temperatures consistently dip below 40° F. Plants delivered in these conditions are not covered by our Plant People Promise.