Back to BWH

BWH Plant Co

We stand behind every plant we ship and have your back with our <a href="https://bwhplantco.com/pages/plants-people-promise">Plant People Promise.</a>If your plant arrives damaged, doesn&#x2019;t bounce back after travel, or you&#x2019;re simply not happy,&#xA0;<a href="https://bwhplantco.com/pages/contact-us">email us</a>&#xA0;photos and details within 14 days of delivery.Keep in mind&#x2014;plants are living things! Minor blemishes, leaf drop, or adjustment stress are normal after shipping and do not fall under our Plant People Promise. Our team will help decipher the root cause of any issues and find a way forward.

We stand behind every plant we ship and have your back with our Plant People Promise. If your plant arrives damaged, doesn’t bounce back after travel, or you’re simply not happy, email us photos and details within 14 days of delivery. Keep in mind—pl

Is there a guarantee on plants?

Order Help & Policies

How long will it take to get my order?

Where do you ship?

What shipping carriers do you use?

Do you offer free shipping?

Do you use heat packs in the winter?

Do you offer cold packs for summer shipping?

Can I make changes to my order?

Can I cancel an order?

Help, I've shipped my order to the wrong address!

Can you hold onto my order and ship it later?

What can I expect when receiving a BWH package?

Do you offer wholesale?

Ordering & Shipping

I haven’t gotten a tracking email — where’s my order?

Something arrived damaged, what do I do?

I'm missing or received the wrong item.

Can I return or exchange a plant?

Is it possible to return merchandise or apparel?

My plant looks different than the photo or lost leaves after shipping.

My tracking isn’t updating — is my order still on the way?

Tracking says delivered, but my order isn’t here.

What happens if the price drops after I purchase?

When will the plant I want be restocked?

When does the website restock?

What is a Plant Surprise?

Product Questions

What is the Green Thumb Club?

How do I earn points?

How do I redeem points?

Do points expire?

Can I use rewards during a sale?

I shop in-store. Can I still earn and redeem points?

I redeemed a reward but didn’t use it. Can I get those points back?

It’s my birthday! Do I get points?

What does (and doesn’t) earn points?

How do I move up a tier?

How do referrals work?

How do I leave a product review?

Rewards & Referrals (Green Thumb Club)

Can you give me plant care advice?

Can you give me care tips?

Plant Care & Advice

How does local pickup work?

Is the inventory at Jungle Room the same as what's online?

Local Pickup & In-Store

Will prices be shown in the box?

How do I include a gift note, gift wrap, etc?

Do you have gift cards?

Gifts & Gift Cards

Holiday Delivery Info

Is there a guarantee on plants?Updated a month ago