When is the sale happening?October 12th - 23rd *First 2 days are early access for VIP only: Green Thumb Club members in Green Thumb tier + SMS subscribers will get a unique coupon code to receive an exclusive 35% discount*. Become VIP by subscribing

<h2 id="isPasted">Sale Details:</h2>When is the sale happening? October 12th - 23rd&#xA0; *First 2 days are early access for VIP only: Green Thumb Club members in Green Thumb tier + SMS subscribers will get a unique coupon code to receive an exclusive 35% discount*Become VIP by subscribing to SMS <a href="https://bwh-plant-co.myklpages.com/l/Uz2BTa?_kx=4rwmDn1vfTNXbTfIezBJF7xUDi5ON7JYpEj-XL3nuKSvjHoPqylyKU_lshXPN6JK.R35zZb" target="_blank" rel="noopener noreferrer">here</a>!What kind of discounts can I expect? 30% off everything - no code needed.Are there any exclusions? Additional&#xA0;coupons will not be eligible. Will there be another Black Friday or Cyber Monday sale later in November? This is our only sale for the season&#x2014;we&#x2019;re starting early to give cold-weather shoppers more time to get their plants safely delivered. <h2 data-start="1118" data-end="1144" id="perks--freebies">Perks &amp; Freebies:</h2>Are there any extras with my order? We&#x2019;ve got tiered gifts that can be stacked based on your order subtotal:<ul><li style="font-size: 16px;">Spend $100+ &#x2192; 6&quot; clear grow pots (pack of 3) + 2gal Dirt Bag</li><li style="font-size: 16px;">Spend $175+ &#x2192; Room spray - choose your scent</li><li style="font-size: 16px; color: rgb(0, 0, 0);">Spend $250+ &#x2192; 8oz Arber - choose either plant food, insecticide, or fungicide</li></ul>Is there free shipping? Green Thumb Club members get free shipping on orders with a subtotal minimum of $75. Highest&#xA0;tier&#xA0;members&apos; minimum is $50. <a href="https://bwhplantco.com/pages/green-thumb-club" title="Join the green thumb club" style=" text-decoration: underline;">Join here</a> for FREE. <h2 data-start="1660" data-end="1692" id="shipping--fulfillment">Shipping &amp; Fulfillment</h2>How long will it take to receive my order? Orders will very likely take longer than our usual 10 business days to ship due to high volume.It&apos;s getting chilly where I am, do you add a heat pack? We&apos;ll automatically include a free heat pack (we don&apos;t offer insulation) to the box only if temps fall below our threshold - no need to request one.Can I request an ETA for my order or expedite it? We&#x2019;re not able to provide individual ETAs - one may be provided at checkout, but&#xA0;remember, it&apos;s only an estimation! Expedited shipping is offered at checkout - the transit time&#xA0;(UPS 2 Day) is separate from our fulfillment time.How will I know when my order has shipped? You&#x2019;ll automatically get tracking info by email once it ships. If you haven&apos;t received an email, that just means it hasn&apos;t shipped yet.What if I&apos;ll be out of town when my order arrives? <a href="https://bwhplantco.com/pages/contact-us" title="Contact Support" style=" text-decoration: underline;">Message us</a> within 12 hours to hold your order for up to 2 weeks. <h2 data-start="2291" data-end="2315" id="order-policies">Order Policies</h2>Can I change or combine my order once it&#x2019;s placed? What if my address is wrong? No&#x2014;all orders are final&#xA0;once submitted. We&#x2019;re unable to modify, combine, or adjust items after checkout, so please double-check your cart. We can update your shipping address as long as a shipping label hasn&apos;t been created - just email us the correct address.I placed my order right&#xA0;before the sale went live, can I still receive the discount? We can&apos;t retroactively apply discounts to orders made before the sale started. Sorry!Can I cancel my order? Cancellations can be requested within 12 hours of placing your order by <a href="https://bwhplantco.com/pages/contact-us" title="Contact Support" style=" text-decoration: underline;">sending us a message.</a> After that, we&#x2019;re unable to cancel, regardless of shipping status. <h2 data-start="2762" data-end="2788" id="damages--returns">Damages &amp; Returns</h2>What if something arrives damaged or I&#x2019;m not happy with my order? We&apos;re unable to offer returns or exchanges, but if there&#x2019;s an issue with your order, please&#xA0;<a href="https://bwhplantco.com/pages/contact-us" title="Contact Support" style=" text-decoration: underline;">reach out to us</a> within 14 days of delivery with photos. We&#x2019;ll offer store credit or a replacement depending on the situation and availability.Still have questions? We&#x2019;re here to help&#x2014;reach out anytime!

BIG GREEN SALE '26 FAQ

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BWH Plant Co

How long will it take to get my order?

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Do you offer cold packs for summer shipping?

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What is a Plant Surprise?

Product Questions

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I shop in-store. Can I still earn and redeem points?

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Rewards & Referrals (Green Thumb Club)

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Plant Care & Advice

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Local Pickup & In-Store

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How does the Soilmate Sale gift card promo work?

Gifts & Gift Cards