BIG GREEN SALE '26 FAQUpdated an hour ago
Sale Details:
When is the sale happening?
October 12th - 23rd
*First 2 days are early access for VIP only: Green Thumb Club members in Green Thumb tier + SMS subscribers will get a unique coupon code to receive an exclusive 35% discount*
Become VIP by subscribing to SMS here!
What kind of discounts can I expect?
30% off everything - no code needed.
Are there any exclusions?
Additional coupons will not be eligible.
Will there be another Black Friday or Cyber Monday sale later in November?
This is our only sale for the season—we’re starting early to give cold-weather shoppers more time to get their plants safely delivered.
Perks & Freebies:
Are there any extras with my order?
We’ve got tiered gifts that can be stacked based on your order subtotal:
- Spend $100+ → 6" clear grow pots (pack of 3) + 2gal Dirt Bag
- Spend $175+ → Room spray - choose your scent
- Spend $250+ → 8oz Arber - choose either plant food, insecticide, or fungicide
Is there free shipping?
Green Thumb Club members get free shipping on orders with a subtotal minimum of $75. Highest tier members' minimum is $50. Join here for FREE.
Shipping & Fulfillment
How long will it take to receive my order?
Orders will very likely take longer than our usual 10 business days to ship due to high volume.
It's getting chilly where I am, do you add a heat pack?
We'll automatically include a free heat pack (we don't offer insulation) to the box only if temps fall below our threshold - no need to request one.
Can I request an ETA for my order or expedite it?
We’re not able to provide individual ETAs - one may be provided at checkout, but remember, it's only an estimation! Expedited shipping is offered at checkout - the transit time (UPS 2 Day) is separate from our fulfillment time.
How will I know when my order has shipped?
You’ll automatically get tracking info by email once it ships. If you haven't received an email, that just means it hasn't shipped yet.
What if I'll be out of town when my order arrives?
Message us within 12 hours to hold your order for up to 2 weeks.
Order Policies
Can I change or combine my order once it’s placed? What if my address is wrong?
No—all orders are final once submitted. We’re unable to modify, combine, or adjust items after checkout, so please double-check your cart. We can update your shipping address as long as a shipping label hasn't been created - just email us the correct address.
I placed my order right before the sale went live, can I still receive the discount?
We can't retroactively apply discounts to orders made before the sale started. Sorry!
Can I cancel my order?
Cancellations can be requested within 12 hours of placing your order by sending us a message. After that, we’re unable to cancel, regardless of shipping status.
Damages & Returns
What if something arrives damaged or I’m not happy with my order?
We're unable to offer returns or exchanges, but if there’s an issue with your order, please reach out to us within 14 days of delivery with photos. We’ll offer store credit or a replacement depending on the situation and availability.
Still have questions? We’re here to help—reach out anytime!