Back to BWH

BWH Plant Co

<p data-start="4756" data-end="4815" id="isPasted"><span style="color: rgb(0, 0, 0);">No &#x2014; we always include only a simple packing slip with no pricing.</span></p>

No — we always include only a simple packing slip with no pricing.

Will prices be shown in the box?

Gifts & Gift Cards

How long will it take to get my order?

Where do you ship?

What shipping carriers do you use?

Do you offer free shipping?

Do you use heat packs in the winter?

Do you offer cold packs for summer shipping?

Can I make changes to my order?

Can I cancel an order?

Help, I've shipped my order to the wrong address!

Can you hold onto my order and ship it later?

What can I expect when receiving a BWH package?

Do you offer wholesale?

Ordering & Shipping

I haven’t gotten a tracking email — where’s my order?

Is there a guarantee on plants?

Something arrived damaged, what do I do?

I'm missing or received the wrong item.

Can I return or exchange a plant?

Is it possible to return merchandise or apparel?

My plant looks different than the photo or lost leaves after shipping.

My tracking isn’t updating — is my order still on the way?

Tracking says delivered, but my order isn’t here.

What happens if the price drops after I purchase?

Order Help & Policies

How do I leave a product review?

How do I change the email address on my account?

General

When will the plant I want be restocked?

When does the website restock?

What is a Plant Surprise?

Product Questions

What is Green Thumb Club?

How do I earn points?

How do I redeem points?

Do points expire?

Can I use rewards during a sale?

I shop in-store. Can I still earn and redeem points?

I redeemed a reward but didn’t use it. Can I get those points back?

It’s my birthday! Do I get points?

What does (and doesn’t) earn points?

How do I move up a tier?

How do referrals work?

Rewards & Referrals (Green Thumb Club)

Can you give me plant care advice?

Can you give me care tips?

Plant Care & Advice

How does local pickup work?

Is the inventory at Jungle Room the same as what's online?

Local Pickup & In-Store

How do I include a gift note, gift wrap, etc?

Do you have gift cards?

Greener Friday Sale FAQ

Will prices be shown in the box?Updated an hour ago