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BWH Plant Co

Each year our Green Thumb Club members are gifted 1,000 bonus points on their birthday. These points can be spent on a&#xA0;<a class="fr-green fr-strong" href="https://bwhplantco.gorgias.help/en-US/how-do-i-redeem-a-free-plant-surprise-reward-327539">free plant surprise</a><a class="fr-green fr-strong" href="https://bwhplantco.gorgias.help/en-US/how-do-i-redeem-a-free-plant-surprise-reward-327539">,</a> another plant perk, or saved for future use.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Points are automatically added on the day of your birth as entered.&#xA0;Be sure to&#xA0;<a class="fr-green fr-strong" href="https://bwhplantco.gorgias.help/en-US/how-do-i-add-my-birthday-to-my-profile-338053">add your birthday</a>&#xA0;to your account at least 30 days prior to your birthday.&#xA0;

Each year our Green Thumb Club members are gifted 1,000 bonus points on their birthday. These points can be spent on a free plant surprise, another plant perk, or saved for future use. Points are automatically added on the day of your birth as entere

It's my birthday! How does BWH celebrate birthdays?

Green Thumb Club (Rewards Program)

Is there a guarantee on plants?

What can I expect when receiving a BWH package?

How do I leave a product review?

How do I change the email address or password for my account?

Can you give me plant care advice?

How do I contact you?

General

Is it possible to return merchandise or apparel?

When will the plant I want be restocked?

When does the website restock?

What is a Plant Surprise? How does that work?

Do you have gift cards?

What happens if the price drops after I purchase?

Can you give me care tips?

Product Questions

How long will it take to get my order?

Do you use heat packs in the winter?

What should I do if my order arrived damaged?

Where do you ship?

What shipping carriers do you use?

Do you offer free shipping?

Can I make changes to my order?

Help, I've shipped my order to the wrong address!

Can you hold onto my order and ship it later?

How do I include a gift note, gift wrap, etc?

How does local pickup work?

How do I cancel an order?

Orders & Shipping

What is Green Thumb Club?

How do I use my rewards points?

How do I redeem a free Plant Surprise reward?

How do I add my birthday to my profile?

Can I combine my plant perk rewards or other coupons?

Do you have any coupons available?

Do you have a referral program?

Discounts

It's my birthday! How does BWH celebrate birthdays?Updated a year ago