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BWH Plant Co

We&#x2019;re here to help! You can reach us by:<ul><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Email: Send us a message at <a rel="noopener">support@bwhplantco.com</a></li><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Contact Form: Fill out our <a href="https://bwhplantco.com/pages/contact-us">contact form</a></li><li style="font-family: Inter; color: rgb(0, 0, 0); font-size: 16px;">Chat: Chat with us during business hours (9 AM - 4 PM, Mon-Fri, excluding major holidays) by clicking the chat icon at the bottom right of the website or from the home page of the app under the &quot;Connect&quot; tab.</li></ul>We look forward to hearing from you!

We’re here to help! You can reach us by:. We look forward to hearing from you!

How do I contact you?

General

Is there a guarantee on plants?

What can I expect when receiving a BWH package?

How do I leave a product review?

How do I change the email address or password for my account?

Can you give me plant care advice?

Is it possible to return merchandise or apparel?

When will the plant I want be restocked?

When does the website restock?

What is a Plant Surprise? How does that work?

Do you have gift cards?

What happens if the price drops after I purchase?

Can you give me care tips?

Product Questions

How long will it take to get my order?

Do you use heat packs in the winter?

What should I do if my order arrived damaged?

Where do you ship?

What shipping carriers do you use?

Do you offer free shipping?

Can I make changes to my order?

Help, I've shipped my order to the wrong address!

Can you hold onto my order and ship it later?

How do I include a gift note, gift wrap, etc?

How does local pickup work?

How do I cancel an order?

Orders & Shipping

What is Green Thumb Club?

How do I use my rewards points?

It's my birthday! How does BWH celebrate birthdays?

How do I redeem a free Plant Surprise reward?

How do I add my birthday to my profile?

Green Thumb Club (Rewards Program)

Can I combine my plant perk rewards or other coupons?

Do you have any coupons available?

Do you have a referral program?

Discounts

How do I contact you?Updated 8 months ago