Product Questions

Is it possible to return merchandise or apparel?

If you find yourself wondering this question because something was damaged in transit, we would love to hear about it. Please see our Plant People Promise for more details!

When will the plant I want be restocked?

Due to our rotating inventory and the unpredictable growth of plants, we can't provide specific timelines for availability. You can get notified when specific plants are back in stock on the website and/or in the app:. WEB:. Signed in or not, search

When does the website restock?

The website is restocked on a rolling basis throughout the week, and inventory will vary based on availability. Once a plant is sold out it might not be available again for some time, so if you have your eye on something we suggest purchasing it!. If

What is a Plant Surprise? How does that work?

A Plant Surprise is a live plant hand-picked by our growers. It will be a plant valued at $9.99 or more. The exciting part is that the specific plant you'll receive remains a mystery until it arrives at your doorstep!. Important notes:

Do you have gift cards?

We do! E-gift cards are non-expiring and can be used online or at our retail store, Jungle Room. Our gift cards do not expire, have no additional processing fees, and are final sale.

What happens if the price drops after I purchase?

Our price match policy applies to individual items on our website. If the price of an item drops within 7 days of your purchase, we'll give you store credit for the difference. *This policy only applies to price drops of individual items, not sitewid

Can you give me care tips?

Of course! Most species have a detailed Care Guide in our blog – check that out here! Need more specific help or have a totally off-the-wall question? We love a challenge – shoot a message to our support team at [email protected]