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BWH Plant Co

Choose &apos;Local Pickup&apos; at checkout. Your order will be delivered from our greenhouse to Jungle Room within one week, and we&#x2019;ll email you when it&#x2019;s ready.Please pick up within 3 days of the ready-for-pickup email. Orders not picked up within 3 days are refunded with a 15% restocking fee.Jungle Room Info:<ul><li style="font-size: 16px;">Address: 2322 Edgewater Dr. Orlando, FL 32804</li><li style="font-size: 16px;">Phone: 407-907-5470</li></ul>Store Hours:<ul><li style="color: rgb(0, 0, 0); font-size: 16px;">Monday: Closed</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Tuesday &amp; Wednesday: 10 AM - 7 PM</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Thursday - Saturday: 10 AM - 8 PM</li><li style="color: rgb(0, 0, 0); font-size: 16px;">Sunday: 10 AM - 5 PM</li></ul>

Choose 'Local Pickup' at checkout. Your order will be delivered from our greenhouse to Jungle Room within one week, and we’ll email you when it’s ready. Please pick up within 3 days of the ready-for-pickup email. Orders not picked up within 3 days ar

How does local pickup work?

Local Pickup & In-Store

How long will it take to get my order?

Where do you ship?

What shipping carriers do you use?

Do you offer free shipping?

Do you use heat packs in the winter?

Do you offer cold packs for summer shipping?

Can I make changes to my order?

Can I cancel an order?

Help, I've shipped my order to the wrong address!

Can you hold onto my order and ship it later?

What can I expect when receiving a BWH package?

Do you offer wholesale?

Ordering & Shipping

I haven’t gotten a tracking email — where’s my order?

Is there a guarantee on plants?

Something arrived damaged, what do I do?

I'm missing or received the wrong item.

Can I return or exchange a plant?

Is it possible to return merchandise or apparel?

My plant looks different than the photo or lost leaves after shipping.

My tracking isn’t updating — is my order still on the way?

Tracking says delivered, but my order isn’t here.

What happens if the price drops after I purchase?

Order Help & Policies

When will the plant I want be restocked?

When does the website restock?

What is a Plant Surprise?

Product Questions

What is the Green Thumb Club?

How do I earn points?

How do I redeem points?

Do points expire?

Can I use rewards during a sale?

I shop in-store. Can I still earn and redeem points?

I redeemed a reward but didn’t use it. Can I get those points back?

It’s my birthday! Do I get points?

What does (and doesn’t) earn points?

How do I move up a tier?

How do referrals work?

How do I leave a product review?

Rewards & Referrals (Green Thumb Club)

Can you give me plant care advice?

Can you give me care tips?

Plant Care & Advice

Is the inventory at Jungle Room the same as what's online?

Will prices be shown in the box?

How do I include a gift note, gift wrap, etc?

Do you have gift cards?

Gifts & Gift Cards

Holiday Delivery Info

How does local pickup work?Updated a month ago