Back to BWH

BWH Plant Co

For general plant care tips, check out our&#xA0;<a data-start="158" data-end="226" rel="noopener noreferrer" target="_blank" href="https://bwhplantco.com/pages/bwh-blog" class="fr-green">blogs and care guides</a>. We cover everything from watering and lighting to repotting and propagation.If you&#x2019;re troubleshooting a specific issue with your plant, we&#x2019;d be glad to help!&#xA0;<a href="https://bwhplantco.com/pages/contact-us">Shoot us a message</a>&#xA0;for personalized advice and recommendations &#x2014; we&#x2019;re all plant people here at BWH.Another great resource is our <a data-start="571" data-end="655" rel="noopener noreferrer" target="_blank" href="https://www.facebook.com/share/g/17r3NPutDP/">Green Thumb Club Facebook Group</a>. You&apos;ll find tons of great advice and shared experiences from our plant-loving community.

For general plant care tips, check out our blogs and care guides. We cover everything from watering and lighting to repotting and propagation. If you’re troubleshooting a specific issue with your plant, we’d be glad to help! Shoot us a message for pe

Can you give me plant care advice?

Plant Care & Advice

How long will it take to get my order?

Where do you ship?

What shipping carriers do you use?

Do you offer free shipping?

Do you use heat packs in the winter?

Do you offer cold packs for summer shipping?

Can I make changes to my order?

Can I cancel an order?

Help, I've shipped my order to the wrong address!

Can you hold onto my order and ship it later?

What can I expect when receiving a BWH package?

Do you offer wholesale?

Ordering & Shipping

I haven’t gotten a tracking email — where’s my order?

Is there a guarantee on plants?

Something arrived damaged, what do I do?

I'm missing or received the wrong item.

Can I return or exchange a plant?

Is it possible to return merchandise or apparel?

My plant looks different than the photo or lost leaves after shipping.

My tracking isn’t updating — is my order still on the way?

Tracking says delivered, but my order isn’t here.

What happens if the price drops after I purchase?

Order Help & Policies

When will the plant I want be restocked?

When does the website restock?

What is a Plant Surprise?

Product Questions

What is the Green Thumb Club?

How do I earn points?

How do I redeem points?

Do points expire?

Can I use rewards during a sale?

I shop in-store. Can I still earn and redeem points?

I redeemed a reward but didn’t use it. Can I get those points back?

It’s my birthday! Do I get points?

What does (and doesn’t) earn points?

How do I move up a tier?

How do referrals work?

How do I leave a product review?

Rewards & Referrals (Green Thumb Club)

Can you give me care tips?

How does local pickup work?

Is the inventory at Jungle Room the same as what's online?

Local Pickup & In-Store

Will prices be shown in the box?

How do I include a gift note, gift wrap, etc?

Do you have gift cards?

How does the holiday gift card promo work?

Gifts & Gift Cards

Holiday Delivery Info

Can you give me plant care advice?Updated a month ago